Return Policy:
Thank you for shopping with us. We strive to provide you with high-quality products and excellent customer service. Please review our return policy below:
Returns:
-
- We do not accept returns or offer refunds on products unless the purchased item is received in a damaged or defective condition.
Damaged or Defective Items:
-
-
- If you receive a damaged or defective product, please contact our customer service within 1 days of receiving the item.
- Provide detailed information about the issue, including supporting documentation such as photos or videos, to help us assess the damage or defect.
- We will evaluate the case and, if the damage or defect is confirmed, provide you with a suitable resolution, such as a replacement or refund.
-
Return Process for Damaged or Defective Items:
-
- Contact Mani’s Minks email address to report the issue and obtain a return authorization.
- We may request the product to be returned to us for inspection, or we may require you to provide evidence of the damage or defect.
- Upon receiving the damaged or defective item and verifying the issue, we will proceed with the appropriate resolution as agreed upon.
Non-Returnable Items:
-
- Unless a product is received in a damaged or defective condition, all sales are final, and no returns or refunds will be accepted.
Shipping and Handling Fees:
-
- Shipping and handling fees are non-refundable unless the return is a result of our error or a defective product.
Exchange:
-
- We do not offer direct exchanges. If you wish to exchange a damaged or defective item, please follow the return process outlined above, and we will assist you in obtaining a replacement.
Cancellation:
-
- Orders cannot be canceled once they have been placed. Please review your order carefully before completing the purchase.
Contact Us:
-
- If you have any questions or concerns regarding our return policy, please contact our customer service department for assistance.
Please note that this return policy applies to purchases made directly from our company. If you made a purchase through a third-party retailer or platform, their return policy may apply. We reserve the right to modify or update this return policy at any time without prior notice.
Last updated: [06/16/2023]